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We are happy to have you visit our website. The company Hannover-Langenhagen Airport GmbH, Petzelstraße 84, 30855 Langenhagen (for additional information please refer to the legal notice) would like to inform you about data processing on the website of the domain www.hannover-airport.de, www.aviation-groundservices.com and www.ash-cargo.de (particularly in accordance with sec. 13 EU General Data Protection Regulation (hereinafter GDPR).
When you visit our website, the following data set will be saved on the web server of our hosting service provider:
- The site from which the file was requested,
- The name of the file,
- The date and time of the request,
- The data volume transferred,
- The access status (file transferred, file not found, etc.),
- A description of the type of web browser used,
- The IP address.
We take some technical and organizational measures to protect your data from any unwanted access as much as possible. We use an encryption method on our website. Your information is transmitted from your computer to our server and vice versa via the Internet using TLS encryption. You can recognize this by the fact that the padlock symbol in the status bar of your browser is closed and the address line starts with .
Data transmission to third parties
We transfer your data as part of order processing according to sec. 28 GDPR to service providers who support us in the operation of our website and the associated processes. This means that we forward your data to the following recipients: Hosting of the website, support and maintenance of the systems, newsletter dispatch, Google Analytics, and Google’s Dialogflow (if using the Chatbot Hannah), and external hosting of the application management in case of a job application.
Our service providers are strictly subject to our instructions and are bound by contract accordingly.
Data transmission to third countries
Since we use Google Analytics, data will be transferred to a third country outside the EU. We have made sure that an adequate level of data protection is in place. In the case of Google Analytics (USA), an appropriate level of data protection follows from the corresponding participation in the Privacy Shield Agreement (sec. 45 subs. 1 GDPR).
We use session cookies as well as permanent cookies on our website. The processing is carried out on the basis of sec. 6 subs. 1 lit. f GDPR and in the interest of optimizing or enabling user guidance and adapting the presentation of our website.
We create pseudonymous user profiles with the help of Google Analytics for the demand-oriented design of our website. Google Analytics uses so-called “cookies”, which are text files placed on your computer, to help the website analyze how you use the site. Data processing is carried out on the basis of sec. 6 subs. 1 lit. f GDPR and sec. 15 subs. 3 TMG [German Teleservices Act] - in the interest of finding out how frequently our website is accessed by various users.
The information generated by the cookies about your use of this website will usually be transmitted to a Google server in the United States and saved there. Since we have activated IP anonymization on this website, Google will first truncate the IP address within member states of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to and shortened by a Google server in the United States. Google will use this information to evaluate your use of this website for us, to put together reports on website activities for us and to provide other services connected with the use of the website and the internet.
You may object to the creation of pseudonymous user profiles at any time. There are several ways to do this:
One way to object to web analysis by Google Analytics is to set an opt-out cookie that instructs Google not to store or use your data for web analysis purposes. Please note that with this solution the web analysis will only not take place as long as the opt-out cookie is stored by the browser. Please note that you should not delete the opt-out cookies while you don’t wish that measuring data are recorded. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again. If you wish to set the opt-out cookie now, set it on top of this page.
You may also prevent the saving of the cookies used to create your profile by setting your browser software accordingly.
Depending on the browser you are using, you may be able to install a browser plug-in that prevents tracking. Please click here and install the browser plugin available there to do this.
Google Tag Manager
We use Google Remarketing technologies
We use cross-device remarketing technologies from Google so that targeted advertising can be displayed on other websites based on your visit to our website. The data will be processed on the basis of your consent pursuant to sec. 6 subs. 1 lit. a GDPR.
How does remarketing work?
When you visit our website, Google may retrieve recognition features for your browser or end device (e.g. a so-called browser fingerprint), evaluate your IP address or save a recognition feature in the form of a small text file on your end device (e.g. a so-called third party cookie). Google may also link and record your visit to our website with one or more of these recognition features in order to display our advertising on other sites on the Internet. The recognition features described above are designed as pseudonyms. They may be used by Google to recognize your end device on other websites. For example, when you visit a website that participates in Google's display advertising network (advertising by order of Google), Google can recognize your end device and browser by the features listed above. We can also provide our website with so-called "remarketing tags". This means that we may include keywords on our website that contain statements about the content of the page displayed (such as product or service categories). The keywords we use do not contain any personal or sensitive information. Google receives and saves such keywords for the above-mentioned recognition features. So when you visit a site that we have tagged with a specific product category, Google will save that keyword and assign it to your recognition characteristics. We can thereby commission Google to place advertisements on other websites based on the pages of our website that you have visited. If you visit another website that participates in Google's display advertising network, Google can use the recognition features and the keywords saved for these recognition features to determine whether and, if so, which of our ads should be displayed to you. You will find detailed information on the functioning of Google remarketing technologies at: https://www.google.com/policies/technologies/ads/.
What does Cross-Device Remarketing mean?
If you sign in to Google services with your own login data or if you use one or more of your own Google accounts, Google may link the recognition features of different browsers and end devices. So if Google has created a unique identifier for the laptop, desktop PC or smartphone or tablet you're using, these identifiers can be assigned to each other once you use or have used a Google service with your login information. In this way, Google can spread our advertising campaigns beyond end devices in a targeted manner, too. However, Google will only do this if you have agreed to this data processing in the past.
You have the option of making settings for advertising
You may object to this form of advertising at any time. For that purpose, please access the following website support.google.com/ads/answer/2662922 and deactivate personalized advertising. Please note that these settings may not affect all end devices and browsers. Further information can be found under support.google.com/ads/answer/2662922.
Google Conversion Tracking
We also use the Google advertising tool "Google-Adwords" to promote our website. In this context we use the analysis service "Conversion-Tracking" of the company Google Inc. If you have accessed our website via a Google ad, a cookie will be saved on your computer. Cookies are small text files that your internet browser saves on your computer. These so-called "conversion cookies" are valid for 30 days only. They are not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, we and Google can see that you as a user have clicked on one of our ads placed on Google and have been redirected to our page.
The information collected with the help of "conversion cookies" is used by Google to generate traffic statistics for our website. These statistics show us the total number of users who clicked on our ad. We also see which pages of our website were then accessed by the respective user. However, we or others who advertise through "Google Adwords" do not receive any information that personally identifies users.
Social Media Plugins
For data protection reasons, we do not integrate social plug-ins directly into our website. So, when you visit our website, no data will be transmitted to social media services such as Facebook, Twitter, XING or Google+. Thus, profiling by third parties is excluded.
You can still share selected pages with one click on Facebook, Twitter, XING or Google+ buttons, and you can see how often they have been shared in the past when you view the posts. We use the so-called Shariff solution, which was developed by c't magazine, to offer an alternative to the classic social plug-ins that complies with data protection requirements.
What’s behind all this? As a first step, the Shariff solution means that all data and functions required to display the Facebook, Twitter, XING or Google+ buttons are provided by our web server. It is not until you decide to share a contribution via the corresponding button by clicking on it that data is transferred to the operator of the respective social media service.
Embedded YouTube videos
We have embedded YouTube videos on some subpages of our website. Accessing these subpages results in YouTube content being reloaded. In this context, YouTube will also receive your IP address, which is required for retrieving the contents technically. We have no influence on the subsequent processing by YouTube. However, when embedding the videos, we took care to activate the extended data protection mode offered by YouTube.
Newsletter dispatch via the CyMail software solution
We use the newsletter system CyMail for sending our newsletters. This dispatch software is a product of Cybay New Media GmbH, Hohenzollernstraße 25, 30161 Hannover, Germany.
If you register for one of the aforementioned newsletters, the data that you provided when registering for the newsletter will be transferred to the servers of mailingwork GmbH, Birkenweg 7, 09569 Oederan-Memmendorf, Germany, the company assigned by Cybay New Media GmbH, and filed there in compliance with data protection regulations. After your registration you will receive an e-mail from CyMail to confirm your registration ("double opt-in"). CyMail offers extensive analysis options about how the newsletters are opened and used. These analyses are group-related. They are not used by us for individual evaluation. CyMail also uses the analysis tool Google Analytics and integrates it into its newsletters as needed.
Additional information on Cybay and Cybay’s data protection can be found here: www.cybay.de/meta/datenschutz/
Additional information on mailingwork and mailingwork’s data protection can be found here: mailingwork.de/datenschutzmanagement/
The Hannah chatbot automatically answers service requests from customers round the clock. To interpret the content of the comments sent by customers, we use Google's Dialogflow. For this purpose, those comments are sent to external servers and evaluated there. The user’s IP address is not passed on. Regardless of the cookie and privacy settings that the user previously made for visiting the site, Hannah will only process the data after renewed consent in accordance with Art. 6 para. 1 lit. a DSGVO. The user can revoke this consent at any time by deactivating the checkbox in the chat history. No personal data is requested or required by the chatbot at any point. Users are therefore not identifiable as long as they do not enter any personal data. To enhance the quality of our service, we keep a log of the automated dialogues and in some cases, check manually whether the correct answers have been returned afterwards. We do not carry out any further evaluation of the contents. The data stored for this purpose is deleted after 3 months at the latest. For further information about Dialogflow, please visit: www.dialogflow.com.
Alternatively, you can also call us or send an E-Mail.
You can contact us via various web forms. We require different information from users of those contact forms. Mandatory information is marked with an" *". Other information may be given, but that is not required.
Your data will only be used to respond to your inquiry. The data will not be passed on to third parties.
Your rights as a user
The GDPR grants you as a website user certain rights when your personal data are processed:
1. Right to information (sec. 15 GDPR):
You have the right to request confirmation as to whether personal data concerning you are processed; if this is the case, you have a right of access to such personal data and to the information specified in sec. 15 of the GDPR.
2. Right to correction and deletion (sections 16 and 17 GDPR):
You have the right to immediately request the correction of any incorrect personal data concerning you and, if necessary, the completion of incomplete personal data.
You also have the right to request that personal data concerning you be deleted immediately if one of the reasons listed in sec. 17 GDPR applies in detail, e.g. if the data are no longer required for the purposes pursued.
3. Right to limitation of processing (sec. 18 GDPR):
You have the right to request that processing be limited if one of the conditions set out in sec. 18 GDPR is met, e.g. if you have lodged an objection to processing, for the duration of any examination.
4. Right to data transferability (sec. 20 GDPR):
In certain cases, which are detailed in sec. 20 GDPR, you have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request the transmission of such data to a third party.
5. Right to object (sec. 21 GDPR):
If data is collected on the basis of sec. 6 subs. 1 lit. f (data processing to protect legitimate interests), you have the right to object to the processing at any time for reasons arising from your particular situation. We will then stop processing such personal data, unless we can prove that we have reasons for processing them that are worthy of protection, which outweigh the interests, rights and freedoms of the person concerned, or the processing serves to assert, exercise or defend a legal claim.
6. The right to appeal to a supervisory authority
According to sec. 77 GDPR, you have the right of appeal to a supervisory authority if you believe that the processing of data concerning you violates data protection regulations. The right of appeal may be exercised in particular before a supervisory authority in the Member State where you live, where you work or where the place of the suspected infringement is situated.
Contact details of the data protection officer
Our company data protection officer will be happy to provide you with information or suggestions on the subject of data protection:
Dr. Uwe Schläger
datenschutz nord GmbH
Telephone: +49 (0)421 69 66 32 0